Ordered merchandise on Nectanature.ca will be shipped within 24h. Delivery time should be comprised between 5 to 10 business days depending on the shipping address.
Necta only ships to Canada and USA for online orders. Deliveries in Quebec are free. A flat rate of 12$ per item will be added to any delivery outside Quebec. Custom fees for shipping to USA remain the responsibility of the customer. Special arrangements can be made through phone or email for shipping outside of Canada (except USA).
Orders placed in Canada will be charged in $CAN. Orders placed in USA will be charged in $US.
If the packaging is damaged at reception, contact Necta within 24 hours. Send us your complaint with pictures and others useful notes.
If you are not satisfied with our products, returns are accepted within 15 days after shipping date. Only closed and sealed packages, showing no sign of use or alteration will be refund. Necta will reimburse the undamaged goods upon reception. Shipping costs and customs fees accordingly will remain the responsibility of the customer. Please contact us before sending back the products so that we can give you total satisfaction.